SOFTWARE SERVICES

Third Party Software Package Implementation

• Microsoft Dynamics -
  • CRM (Customer Relationship Management) - Customer service, sales and marketing components.
  • GP (Great Plains) - Complete general ledger for financial solution.
  • AX - Complete general ledger for manufacturing solution.


• Adapt CRM - Complete solutions for small business.


• Microsoft SQL Server 2005 - Project management and implementation services.


• iMIS Association Management System - Management of membership based organizations.


• iMIS Fundraising Management System - Management of donor based fund raising organizations.

Software Support Services

• IT Requirements Analysis and Software System Selection - Detailed analysis of systems requirements and manufacturer's specifications to determine fitness to purpose, and to recommend customized implementation strategy.


• Software Implementation and Project Management - Start to launch project management and implementation for new and upgrades of software solutions.


• Software System Design and Module Set-ups - Complete set-up and customization of the software system's user interface.


• End-User Software Application Training and Custom Documentation - Customized training and related documentation to support the implementation of new or upgraded software systems.


• Software System Troubleshooting and Problem Solving - Analysis of system behavior and performance, and propose problem resolutions that are effective and easy to implement.


• Software System Upgrades - End-user software training for implementation projects, as well as for third party application upgrades to client's systems.


• On-Going Account Maintenance and Support - Providing post launch and on-going systems support.


• Network Design and Support - We support implementation of systems infrastructure and its supporting components through strategic planning, and project management.